FAQs

Shipping Policy

  • Standard Fee: $9.99 per package within Canada
  • Free Shipping: On orders over $59.

Return & Refund

  • Unfulfilled & Unopened Orders:
    Full refund if not delivered or unopened. Refunds processed within 10-15 business days after verification.
  • Delivered & Unopened:
    Request returns within 7 days. Items must be unused, with tags, packaging, and proof of purchase.
  • Delivered & Opened:
    Returns of opened items are rare and reviewed case-by-case. Partial refunds may apply; shipping costs are your responsibility.
  • Shipping Damage:
    Inspect your order upon arrival. Report any damage or issues immediately with photos for quick resolution.

For more details, check our Refund Policy or contact us: info@moricat.com

Contact Us

  • Email: info@moricat.com
  • Customer Service Hours: Monday to Friday, 10 AM - 6 PM EST
  • Response Time: Typically within 1-2 business days
  • Additional Information: Please include your order number for faster assistance